Cancellation policy

Return conditions and reimbursement for massage chairs

The costs of returning a massage chair (e.g. RS 660) including accessories in the event of revocation are borne by the customer. This means that medisana cannot provide a free-of-charge service.

We recommend using portals such as iloxx.de that transport packages of this size. To avoid damage during return shipment, the massage chair must be packed appropriately for transport.

Cancellation policy

Rights of withdrawal

You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us (medisana GmbH, Carl-Schurz-Straße 2, 41460 Neuss, info@medisana.com, Fax: +49 (0) 2131 / 36 68 50 95) by means of a clear statement (e. e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory. You can use the attached sample revocation form (available at https://www.medisana.de/media/09/76/8f/1741097872/Widerrufsformular EN.pdf) which is not mandatory.

To meet the revocation deadline, it is sufficient for you to send your communication concerning your exercise of the right of revocation before the revocation period has expired.

We will pay the direct costs of returning the goods if the delivery was incorrect.
We will pay the direct costs of returning the goods if the product is defective.
In all other cases, we will not cover any return shipping costs.

Consequences of revocation

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different method of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we receive notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may refuse to make a reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract, to

Rhenus Warehousing Solutions SE & Co. KG – Tor 3
c/o „medisana GmbH“
Europaallee 29
47229 Duisburg
Germany

The deadline is met if you send the goods before the expiry of the fourteen-day deadline. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Special notes

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender avails itself of our cooperation with regard to the financing. If the loan has already been granted to us when the revocation takes effect, your lender shall, in relation to you, enter into our rights and obligations under the financed contract with regard to the legal consequences of the revocation or the return. The latter shall not apply if the subject of the present contract is the purchase of financial instruments (e.g. securities, currencies or derivatives).

If you wish to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for it.