You would like to return your ordered goods to us? Please refer to the "Cancellation policy" in our terms and conditions.
After entering your data, you can download a return slip.
Special regulation - returns of massage chairs
The return of a massage chair (e.g. RS650) incl. accessories cannot be handled by medisana free of charge, i.e. the handling and the return costs for the shipping company are to be paid by the customer.
We recommend using portals such as www.iloxx.de, which transport packages of this size. To avoid transport damage during return, the massage chair must be packed properly for transport.